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Lunor Marketing – Full-Service Digital Marketing & Web Design Agency

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Terms & Conditions

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Terms & Conditions

1. Company Information

Lunor Marketing operates under Lunor FZ-LLC, registered in Dubai, United Arab Emirates, and provides services internationally, including in Dubai, Spain, the Netherlands, and globally.

2. Services

Lunor provides digital marketing and creative services including, but not limited to:

  • Web Design & Development

  • SEO (Search Engine Optimization)

  • Social Media Management

  • Content Creation & Photography

  • Market Research & Analysis

  • Graphic Design

  • Branding & Visual Identity

  • App Development

The exact scope, timeline, and pricing of services are defined in a written proposal, invoice, or Scope of Work (SOW). Any services not expressly agreed upon in writing are excluded.

3. Payments & Fees

  • All prices are exclusive of VAT unless stated otherwise.

  • Payments must be made according to the agreed invoice or proposal.

  • Late or unpaid invoices may result in paused or terminated services.

  • Final deliverables will not be released until full payment has been received.

Specific payment structures apply depending on the service type, including upfront deposits and monthly billing for ongoing services.

4. No Guarantee of Results

Lunor does not guarantee specific outcomes, including but not limited to:

  • Sales or revenue

  • Website traffic

  • SEO rankings

  • Social media growth or engagement

Marketing results depend on multiple external factors beyond our control.

5. Client Responsibilities

Clients agree to:

  • Provide accurate and lawful content and materials

  • Respond to requests and approvals in a timely manner

  • Ensure compliance with all applicable laws and platform policies

Delays caused by the client may impact delivery timelines.

6. Revisions & Scope Changes

Projects include a reasonable number of revisions as agreed. Requests outside the original scope may require additional fees and written approval.

7. Intellectual Property

  • All work remains the property of Lunor until full payment is received.

  • Upon full payment, ownership of final deliverables transfers to the client unless otherwise agreed.

  • Lunor reserves the right to showcase completed work in its portfolio, website, and marketing materials.

8. Third-Party Platforms

Lunor is not responsible for changes, penalties, suspensions, or actions taken by third-party platforms such as Google, Meta, Instagram, TikTok, Apple, or other providers.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Lunor is not liable for indirect, incidental, or consequential damages.

  • Total liability shall not exceed the fees paid for the services giving rise to the claim.

10. Termination

Either party may terminate services according to the agreed notice periods. All completed work and outstanding invoices remain payable.

Deposits for project-based services are non-refundable once work has commenced.

11. Confidentiality

Both parties agree to keep confidential any non-public business or technical information shared during the engagement.

12. Force Majeure

Lunor shall not be liable for delays or failure to perform due to events beyond reasonable control, including platform outages, government actions, or natural disasters.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates, and disputes fall under the jurisdiction of the courts of Dubai.

14. Contact

For questions regarding these Terms, contact:
📧 [add email]